Click on one of the people below to find out more information.

Management

Ryan Banks | General Manager & Managing Partner
General Manager & Managing Partner
780-865-3010

Meet Ryan Banks,

Ryan serves his role as General Manager and Managing Partner at Big Rock Dodge here in Hinton, AB. Formerly working at Zender Ford in management, Ryan began his partnership with Chad Zender in July of 2018, when they assumed management of Big Rock Dodge.

When Ryan isn't here at work, you will likely find him spending quality time with his family. Ryan has a passion for collecting automobiles, and loves his Super Bee Challenger.

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Mitch Loutan | Sales Manager
Sales Manager
780-865-3010

Meet Mopar Mitch,


Mitch has been in the industry since August of 2017, first starting out as a sales specialist here at Big Rock. Now as our sales manager, we take great pride in watching Mitch as he has expanded in our dealership since starting with us just a few years ago. When Mitch isn't hard at work, He's probably walking his dogs, spending quality time with his wife, or watching TV and relaxing. 

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Craig Dodd | Finance Director
Financial Services Manager
780-865-3010

Meet Craig,

Craig is Big Rock's finance manager, serving us since July 2015 after entering the automotive industry for the very first time.

When Craig isn't at work, you'll probably catch him golfing. He is a great sports enthusiast, a die hard Toronto Maple Leaf's fan, and a grammar constable.


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Crystal Banks | Parts Manager
Parts Manager
780-865-3010

Meet Crystal Banks


Crystal joined the Big Rock team back in 2018, entering the automotive Industry for the first time as a parts adviser. Crystal came to Hinton with her husband Ryan after his position as partner of Big Rock Dodge launched. In her spare time, Crystal enjoys hiking, fitness, and spending time with her family and 3 dogs.   

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Jamie-Lee Kilbreath | Service Manager
Service Manager
780-865-3010

Please welcome Jamie to our Big Rock Team!


Jamie joins back our team as a Service Manager having been in the automotive industry for the past 8 years! Previously as a service advisor & warranty administrator at Big Rock Dodge since 2014 for 6 years! When Jamie isn't at work, you would find her spending some time family and friends and enjoying the outdoors camping, quadding, paddle boarding and searching for rocks with her dog Roxy.
Welcome back on board Jamie!

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Leah Stewart | Controller
Controller
780-865-3010

Please meet Leah, our new controller, also new in town, Leah moved here from Grande Prairie with her 2 kittens in May 2022. She always had this dream about moving out of the city and to start a new life in Hinton! When Leah isn't at work, you would find her enjoying the outdoors and exploring the area. She likes baking and relaxing in the sun.
Welcome Leah to the Big Rock Family!



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Laura Clarke | Controller
Controller
780-865-3010

Meet Laura


Laura is our Controller here at Big Rock Dodge, and has worked with us in the automotive industry since August 2015. When Laura isn't at Big Rock she most likely is teaching dance or hanging out with her dog Coral.

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Harllow
Director of Barketing

I am a "Brindle Cane Corso" puppy, who enjoys stealing my dads food, chewing on everything ( Remotes are my favorite!), and I drool excessively.  My favorite thing to do is visit all of the Big Rock Customers & Staff.

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Sales Department

Corey Holgate | Sales Specialist
Sales Specialist
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Meet Corey,


Corey began his position as a sales specialist in August of 2020, entering the automotive industry for his first time ever. When Corey isn't here at work, he may be spending quality time with his friends and family, entertaining with video games, playing guitar, or enjoying various outdoor activities including mountain biking, camping, fishing, kayaking, golfing, and sitting around a firepit. Corey is also a volunteer coach for minor hockey and soccer here in Hinton.

Welcome to the team Corey!

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Casey Caswell | Sales Specialist
Sales Specialist
780-865-3010

Meet Casey Caswell

In my years of service within Big Rock Dodge I have learnt that taking pride in my work and going the extra mile can make a huge difference in someone's experience with Big Rock. I constantly stay positive and self-motivated working toward reaching the goals and mission of our dealership. I am also very proactive and self-managed when it comes to utilizing every minute in the day towards updating my knowledge on a regular basis and applying new methods of productivity to achieve a "No Hassles No Nonsense" local vehicle buying experience for you and your family for years to come.    

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Ashley Ellis | Sales Specialist
Sales Specialist
780-865-3010

Meet Ashley,


Ashley began her position as a Sales Specialist in August of 2022, entering the automotive industry for her first time ever. She's very excited to be part of the team! 
When Ashley isn't at work, you would find her adventuring with her 3 kiddos. She enjoys scrambling or hiking up mountains, fishing and exploring back roads.

Welcome to the Big Rock Family Ashley!

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Ian Rosseel | Sales Specialist
Sales Specialist
7808653010

Please meet Ian,


Ian began his position as a sales specialist in January of 2023, entering the automotive industry for his first time ever, although he has been in the R.V. industry for the past 15 years. 
When Ian isn't here at work, he may be spending quality time with his kids and family. He's also the artistic Director of Break-A-Leg theatre group, the lead lighting technician at the performing Arts Theatre & Professional DJ for Informal Sounds.

Welcome to the Big Rock Family Ian!


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Service Department

Rachel Zuk | Service Advisor
Service Advisor
780-865-3010

Meet Rachel,


Rachel Joined our Big Rock Family July of 2018 as a service advisor, starting her first position in the automotive industry.

When Rachel isn't busy aiding clients with their automotive maintenance needs, she is spending time with her family, working on art projects, curling up on the sofa with a good book, sharing popcorn with her kitty.

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Trudy Kjelland | Service Advisor
Service Advisor
780-865-3010

Meet Trudy,


Trudy Started her position at Big Rock Dodge in August of 2020, joining our team with 4 years of experience in the automotive industry prior.

When Trudy isn't busy here at work you can find her enjoying quality time with her grandchildren, painting with acrylics, making items from Diamond Willow tree's, cooking, or making macramé curtains, plant holders, and décor.

Welcome to the Big Rock team Trudy!

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Kayla Thibert|Customer Service
Service CX Coordinator
780-865-3010

Meet Kayla,


Kayla joined our Big Rock Team in July 2022 as Service Customer Experience Coordinator, starting her position in the automotive industry for the very first time.

When Kayla isn't hard at working, you would more likely find her spending some quality time with her son. They love being outdoors and going swimming. 

Welcome to the Big Rock Family Kayla!

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Parts Department

Krissy Sprague | Parts Advisor
Parts Advisor
780-865-3010

Krissy just joined Big Rock Dodge, this is my first experience as a Parts Advisor! 

I spent the past 3 years working in the oilfield with Vac Trucks! and the past 10+ waitressing! 

I enjoy the outdoors, my motorcycle, exploring, adventuring, and spending time with my two boys Jay and Ozzy as well as my dog and cat Gucci and Fraya! 

I'm very happy and excited to be on the Big Rock Dodge team! 🙂


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Alayna Sieben | Parts Advisor
Parts Advisor
780-865-3010

Please welcome Alayna to the Big Rock team.


Alayna joined our Big Rock Family October of 2022 as a Parts Advisor, starting her first position in the automotive industry.
She comes with 10 years of customer service experience and food industry experience. You might recognize her face, as she used to manage the Hinton Golf Course.

When she isn't busy at work, you would find her riding her sports bike, kayaking, paddle boarding. She loves the outdoors and the Fall season is her favorite season. She loves helping people out as it brings joy in her life.

Welcome to the Big Rock Family Alayna!

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Technicians

Ken Kerr | Journeyman Technician
Journeyman Technician

Meet Ken,


Ken has been employed by Big Rock Dodge since September of 2013, and has worked in the automotive industry for over 20 years. He serves our community as an automotive technician aka. "The Tranny Guy".

Ken loves going to car shows, hiking, watching hockey, and going bowling. He states that "Money can't buy happiness, but it can buy Mopar and that's close enough."

Ken's famous motto is "Mopar or no car!"

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Chad Thompson | Journeyman Technician
Journeyman Technician

Meet Chad,

Chad stared his position here at Big Rock Dodge in March of 2020, but has been in the automotive industry for 26 years prior. When Chad isn't here at work you may find him camping, fishing, hunting, or just enjoying his time through travels. 

Welcome to the Big Rock Family Chad!

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Austin Tanguay | Journeyman Technician
Journeyman Technician

Meet Austin,


Austin stared his position at Big Rock Dodge in January of 2022, but has been in the automotive industry for 10 years prior. When Austin isn't hard at work, you would find him going Jeeping, camping and spending quality time with his wife and kids!

Welcome to the Big Rock Family Austin!  

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Ramil Rosario | Journeyman Technician
Journeyman Technician

Meet Ramil,


Ramil has served the automotive industry for over 20 years, and has been a journeyman technician for Big Rock since March of 2015.

You can easily identify Ramil as very energetic and from him saying "hey buddy" a lot.... like, a lot.. He also likes working on his vehicle and is everyone's buddy.

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Matthew Robinson | Journeyman Technician
Journeyman Technician

Please welcome Matt,

Matt stared his position at Big Rock Dodge in November 2022, working in the automotive industry for 18 years. When Matt isn't working at the dealership, you would find him building 4x4's- specially Jeep Cherokees, trail riding, camping in remote areas and spending time with family. He is also a former coach and former player of hockey, baseball and football!

Welcome to the Big Rock Family Matt!

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Richard Raynard | Service Technician
Technician/Shop Hand

Meet Richard,


Richard has been an employee of Big Rock Dodge since November of 2017, though he's been in the industry since 2002. Richard is the "go to guy" here at Big Rock as he takes care of our maintenance, run's parts, and is also one of our tech's. He's a busy guy if you ask us! When Richard isn't here at the dealership, he's usually spending time with his family, doing some home improvements, or playing with a car stereo.

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Christian Rosario | Service Technician Apprentice
Service Technician Apprentice

Christian joined our Big Rock team in 2022 working in the Lube Bay department. He's a great addition to our team.


 Christian, welcome to the Big Rock Family!

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Craig Lucas | Service Technician Apprentice
Service Technician Apprentice

Please welcome Craig!


Craig stared his position at Big Rock Dodge in October of 2022, but has been in the automotive industry for 5 years prior as he continues his apprenticeship with us! 
When Craig isn't at work, you would find him spending time with his family, enjoying the outdoors going hiking, rafting, paddling or riding his motorcycle. He has a passion for automotive, on his spare time, he enjoys working with Jeeps and Mopar.

Welcome back to the Big Rock Team Craig!  

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Boston Baird | Shop Hand
Shop Hand

Boston started working at Big Rock Dodge in November of 2022.


He is our shop hand, he helps around the shop few hours at day as he is trying to apprentice for mechanics. When Boston isn't at the dealership helping us out, he's busy at school doing his studies. Also, enjoying the outdoors doing some mountain bike or  going snowboarding in the winter time.

Boston, welcome to the Big Rock Team!




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Accounting & Admin

Carrie Karlowich | Accounting
Accounting Assistant
780-865-3010

Meet Carrie,

Carrie has been at Big Rock Dodge since February 2020, entering the automotive industry for her very first time as an accounting assistant. You may recognise her for always wearing a big smile and her friendly personality. 

When Carrie isn't here at work, you'll probably find her gardening, hiking in the mountains, kayaking, walking her dog, cooking, or spending time with her family and grandchildren. Carrie quotes "My happy place is in Maui, I can't wait to go back."

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Lilian Turnbull | Reception
Receptionist
780-865-3010

Meet Lilian,


Lilian joined our Big Rock team April of 2021 as our new receptionist and has worked in the industry for 7 years prior.  

When Lilian isn't here at work answering calls and directing our wonderful customers with a smile, she is a busy mom, spending time with her daughter and husband.   Some activities she loves are cooking, baking, reading, doing crafts, going on trips, spending time outdoors and around nature, swimming, dancing, and working out, just to name a few.   

Welcome to the Big Rock Dodge team Lilian!

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Lot & Detailing

Tylor Mcgill | Lot Attendant & Wash Bay Supervisor
Lot Supervisor

Meet Tylor,

Tylor is our lot attendant here at Big Rock Dodge, starting his position with us back in January of 2020. You will often find him running around our lot making sure all the vehicles are lined up, shiny, and ready to sell. When not working on keeping our vehicles looking top notch, you may find him close to the sales team or wash bay being his best right-hand man.When it's time to relax from work Tylor is often found camping, playing video games, or hiking.

Welcome to the Big Rock Family!

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Gavin Thompson |Wash Bay & Detailing
Wash Bay & Detailing

Meet Gavin,


Gavin Started his position as a detailer in December of 2020, entering the automotive industry for his very first time. When Gavin isn't busy at work, you can find him snowboarding or playing pool with his friends,  playing board games with his family, or fishing (in the summer and winter). Gavin quotes "I love the mountains and nature, and I'm happy to call Hinton my home!"

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